Refund Policy

7-day satisfaction guarantee

We offer a 7-day satisfaction guarantee for all new subscriptions. If you are not satisfied with the initial platform activation or template output, you may request a full refund of your first payment (activation fee plus your first platform subscription charge) within 7 days of that payment.

To request a refund, email support@truebluegardens.com with your business name and payment date. Refund requests are processed within 2 business days.

If a refund is approved, your site will be taken offline and access to hosted services will end. Refunds are processed through our payment provider to your original payment method.

After the 7-day period

After the initial 7-day period, all platform subscription payments (monthly or annual) are non-refundable, as hosting, storage, and platform resources have been allocated to your account.

The 7-day guarantee applies to your first subscription payment only. Renewal payments ($49/month or $529/year) are not eligible for the satisfaction guarantee.

Subscription cancellations

Subscription cancellations take effect at the end of the current billing cycle. You will retain access to hosting and platform services until that date. No partial refunds are issued for unused time within a billing period.

To cancel, email support@truebluegardens.com before your next renewal date. Automatic renewals via Creem will stop once cancellation is confirmed.

Australian Consumer Law

Nothing in this policy limits your non-excludable rights under the Australian Consumer Law.