Privacy Policy
Last updated: June 2026
1. Who we are
This Privacy Policy explains how truebluegardens.com (“we”, “us”, “our”) collects, uses, and protects personal information when you use our website and subscription services for mobile business pages, hosting, and care plans.
Contact: support@truebluegardens.com
2. Information we collect
We may collect the following information when you subscribe, contact us, or use our services:
- Contact details: name, email address, phone number
- Business details: business name, service areas, layout choice, and content you provide for your website
- Photos and media you email us for use on your site
- Payment-related information processed by our payment provider (we do not store full card numbers)
- Communications: emails, Messenger messages, and support requests
- Technical data: IP address, browser type, and basic usage data when you visit our website
3. How we use your information
We use personal information to:
- Set up, host, and maintain your business website
- Process subscriptions and recurring billing
- Respond to support requests, refunds, and cancellations
- Send service-related notices (e.g. renewal reminders)
- Improve our platform, security, and customer experience
- Comply with legal and accounting obligations
4. Payment processing
Payments are processed by Creem, our authorised payment provider. When you pay, Creem collects payment and billing information needed to complete transactions and manage subscriptions. We receive limited transaction details (such as payment status and customer email) but do not store your full payment card details on our servers.
Creem processes data according to its own privacy policy. By subscribing, you also agree to Creem’s terms and privacy practices for payment processing.
5. Third-party services
We may share information with trusted service providers only as needed to deliver our services, including:
- Creem — payment and subscription billing
- Hosting and CDN providers (e.g. Cloudflare) — website hosting, SSL, and delivery
- Facebook Messenger — if you contact us via Messenger
These providers are required to handle data appropriately and only for the purposes we specify.
6. Data retention
We retain personal information for as long as your subscription is active and for a reasonable period afterward to handle support, legal, and accounting requirements. If you cancel, we may retain certain records as required by law or for dispute resolution.
Upon approved refund or account closure, hosted website content may be removed in line with our Refund Policy.
7. Security
We use industry-standard measures including HTTPS/SSL, secure hosting infrastructure, and access controls to protect your information. No method of transmission or storage is 100% secure; we work to maintain appropriate safeguards for the data we hold.
8. Your rights
Depending on applicable law (including the Australian Privacy Act 1988), you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information, subject to legal and contractual obligations
- Opt out of non-essential marketing communications
To exercise these rights, email support@truebluegardens.com. We aim to respond within 30 days.
9. Cookies and analytics
Our website may use essential cookies required for basic functionality and security. We do not use invasive tracking for advertising purposes. If we add analytics tools in future, this policy will be updated accordingly.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the latest version. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
Privacy questions or complaints: support@truebluegardens.com
See also our Terms of Service and Refund Policy.